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We accept cancellation of the order before the product is shipped or produced . If the order is cancelled, you will get a full refund. If the product has been shipped, we cannot cancel the order.
Returns (if applicable)
We accept product returns. The customer has the right to apply for a return within 14 days after receiving the product.
To be eligible for a return, your item must be unused and in the same state as the item you received. It must also be in the original packaging. In order to complete your return, we need a receipt or proof of purchase. Please do not return your purchase to the manufacturer.
Only charge shipping costs (including returns) to customers at most; for returning products, consumers are not charged any purchase fees.
Refund (if applicable)
After receiving and checking your return, we will send you a receipt notification by email. We will also notify you to approve or reject the refund. If you are approved, your refund will be processed and the credit line will be automatically applied to your credit card or original payment method within a certain number of days.
Delays or omissions in refunds (if applicable)
If refunds have not been received, please check your bank account again.
Then contact your credit card company, which may take some time to formally issue a refund. Next, please contact your bank. Refunds usually require some processing time. If you have completed all these operations and have not received a refund, please contact us at firstname.lastname@example.org
Please contact our customer service at email@example.com for the return address.